Account Manager, Enterprise
Employment Information
Job Description
Account Manager managing a portfolio of 120 enterprise accounts at Gorgias. Focusing on upselling, retaining, and building relationships with significant global customers.
Responsibilities:
- Drive Account Growth: Identify and execute on upsell and cross-sell opportunities, strategically expanding accounts while meeting revenue targets.
- Develop Strategic Account Plans: Collaborate with the CSM to create tailored plans for each account, leveraging insights to maximize customer value and align with their business objectives.
- Engage with Key Stakeholders: Build and nurture relationships with executive-level stakeholders, ensuring alignment on goals and fostering advocacy.
- Collaborate with Cross-Functional Teams: Partner with CS, Product and Legal to deliver seamless customer experiences and address complex challenges effectively.
- Leverage CRM for Insights: Accurately document account activities, opportunities, and risks in the CRM to inform data-driven strategies.
- Travel to Strengthen Relationships: Conduct in-person meetings with clients (up to 3-4 weeks per year) to deepen relationships and gain insights into their evolving needs.
Requirements:
- 3-4 years managing and selling into mid-market SaaS accounts ($5M+ in GMV), with a proven track record of driving growth through expansion across portfolios exceeding $1M ARR.
- Skilled at engaging and influencing C-level executives, fostering trust and long-term partnerships.
- Experienced in reviewing and interpreting data trends, using insights to identify opportunities, mitigate risks, and present actionable solutions to clients.
- Able to diagnose customer pain points and develop tailored solutions that drive meaningful outcomes.
- Strong verbal and written communication skills, capable of translating technical concepts into business value.
- Focused on achieving and surpassing growth and retention goals.
- Adept at managing multiple accounts and priorities in a fast-paced, dynamic environment.
- Proficient with CRM and reporting tools, with a strong aptitude for learning and leveraging new technologies.
- Thrives in a startup-like setting, navigating challenges with tact and composure.
Benefits:
- 5-week vacation (We follow each country's appropriate PTO Laws)
- Paid sick leave
- Paid parental leave (16 weeks)
- MacBook Pro
- Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- We provide private health insurance and retirement pension
- Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
- Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
- Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Related Jobs
Head of Partnerships
Finom
Leading Head of Partnerships role at Finom for expanding European partnerships function. Define strategy and execute high-impact deals while collaborating across product, marketing, and commercial teams.
Account Manager
Foster + Partners
Account Manager at Everything Bagel Partners managing client accounts and ensuring strategic communication. Collaborating with cross-functional teams to deliver actionable plans and optimize client experiences.
Channel Account Manager – Mid-Level
SecureW2
Channel Account Manager responsible for recruiting and enabling new regional resellers in cybersecurity. Fostering partner relationships and driving revenue growth through collaborative efforts.
Bilingual EHS Account Coordinator
RiskCheck
EHS Account Coordinator at RiskCheck managing client accounts and ensuring compliance in environmental health and safety. Collaborating with Account Managers and maintaining accurate client data through the RiskCheck Connect platform.
Account Manager
Reliance eHealth Collaborative
Account Manager strengthening healthcare connections and building trusted relationships with providers. Collaborating with partners to expand services and ensure successful engagements.
Territory Manager
Pilz Automation Safety US
Territory Manager managing Pilz distribution sales channel in assigned Southeast US territory. Building relationships with distributors and driving sales growth in the assigned region.
Account Manager, B2C
Preowned Auto Logistics
B2C Account Manager handling inbound customer inquiries for vehicle transport at Preowned Auto Logistics. Providing quotes and ensuring customer satisfaction throughout the transport process.
Account Manager – Cross Realm
Mythic Talent
Account Manager overseeing marketing campaigns for brand clients at Cross Realm. Collaborating with sales and talent partners and managing activations in a fully remote role.
Executive Director, Client Partnerships
MedComms Experts
Executive Director focusing on growing client accounts in a medical communications agency. Leading strategic insights and managing a team to deliver innovative medical communication solutions.
Relationship Manager – Sales, Business Development
McGuire Sponsel
Relationship Manager marketing and selling specialty tax services to accounting firms in Illinois, Iowa, Minnesota, and Wisconsin. Developing new referral sources while managing client relationships.
Account Manager
Invaryant
Account Manager guiding clients in medical device and pharmaceutical industries. Managing regulatory matters and ensuring client success within a fast-paced environment.
Director of Corporate Partnerships
GREATERGOOD
Director of Corporate Partnerships managing existing relationships and driving business growth for Greater Good Charities. Responsible for fundraising initiatives and strategic partnership development.
Industrial Sales Account Manager
GP Reeves
Account Manager for GP Reeves handling sales of dispensing systems in Ohio Valley area. Involves customer interaction, technical support, and meeting sales targets while working remotely.
Business Development & Partnerships Lead – Generation
Generation
Business Development & Partnerships Lead managing funding and employer partnerships for Generation's impact in Colombia. Overseeing employability processes to support learners and graduates' journeys.
Account Manager
AVAHI
Account Manager engaging potential AWS clients and driving business growth at Avahi. Building relationships with decision-makers and collaborating on cloud solutions in a remote-first setup.
Membership Success Coordinator, Account Manager
The Association of Professional Builders
Membership Success Coordinator supporting residential builders through onboarding and renewals at APB. Building relationships and ensuring member success with structured processes and meaningful engagement.
Account Manager
Techniplas
Account Manager driving business development at Techniplas, a global supplier in automotive sector. Managing accounts and relationships to maximize market share and margin.
Account Manager – Cloud Solutions
vivo
Account Manager handling cloud solutions for clients in Peru. Building relationships and managing proposals, marketing coordination, and client follow-ups.
Account Manager
Hilb Group
Commercial Lines Account Manager responsible for managing commercial insurance needs remotely. Engaging with clients and assisting with day-to-day communication in a fast-paced environment.
Senior Account Manager – Nuclear Services
Switzerland Global Enterprise
Senior Account Manager handling customer relationships in Nuclear Services while driving strategic plans and market penetration. Supporting sales pipeline and customer satisfaction for GE Vernova.