Account Manager
Employment Information
Job Description
Account Managers at Phiture managing client accounts, ensuring operational excellence and satisfaction. Partnering with internal teams to execute growth strategies and financial stewardship.
Responsibilities:
- Build a deep understanding of your clients’ businesses, goals, and marketing strategies to uncover growth opportunities.
- Partner with a Growth Lead and Account Director to execute account plans and deliver measurable results across your pod.
- Manage day-to-day delivery: plan workflows, run stand-ups, manage timelines (with the Project Manager), QA deliverables, and maintain tight communication loops.
- Act as commercial steward for your accounts — maintain SOWs, track budgets, manage invoicing inputs, and ensure clean, predictable revenue hygiene.
- Proactively identify, pitch, and secure incremental growth opportunities (upsells and cross-sells) within existing accounts.
- Lead pitches and RFPs end-to-end, supported by an Account Director; contribute to Tier 1 pursuits when delegated.
- Ensure seamless onboarding and early delivery wins post-pitch, embedding strong client routines and delivery rituals.
- Prepare accurate reports, trackers, forecasts, and QBR materials with clear narratives connecting performance to strategy.
- Flag risks early, propose solutions, and ensure consistent communication across client and internal teams.
Requirements:
- 4+ years of experience in client management, ideally within a marketing, growth, or digital agency environment.
- Proven ability to manage multiple client relationships while balancing delivery and commercial goals.
- Experience owning budgets, scopes, and financial tracking.
- Strong understanding of marketing strategy, campaign performance, and account planning.
- Excellent communication and presentation skills; ability to turn complex performance data into actionable insight.
- A proactive, structured, and detail-oriented operator with strong stakeholder management skills.
- Confidence in leading discussions with senior client stakeholders and internal delivery teams.
Benefits:
- opportunity to work 100% remotely
- a lot of flexibility in organising the rest of your day
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