Agente de Soporte Técnico, Bilingüe
Employment Information
Job Description
Technical Support Agent providing Tier 1 and Tier 2 support in Bogota, Colombia. Troubleshooting and resolving complex technical issues for clients and users.
Responsibilities:
- Provides Tier 1 and Tier 2 support.
- Troubleshoots and resolves complex issues including:
- Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and
- Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.
- Identifies root causes of problems and takes responsibility for timely solution;
- Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
- Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Requirements:
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 2-4 years’ experience in area of responsibility
Benefits:
- Unisys is proud to be an equal opportunity employer
- Opportunity to participate without barriers
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