Analista de Entrenamiento y Valoraciones
Employment Information
Job Description
Training Analyst position at Siigo with a focus on employee training and evaluations in a remote environment. Looking for candidates with experience in training and commercial areas.
Responsibilities:
- Capacitas a nuevos y actuales colaboradores en habilidades comerciales y de atención al cliente, fortaleciendo su desempeño y contribuyendo al logro de los objetivos del área.
- Ejecutas el cronograma de inducción según el modelo establecido, evitando las brechas entre formadores y equipos capacitados.
- Generas evaluaciones y compartes los resultados para generar planes de acción con los Gerentes de las unidades de negocio.
- Realizas escucha activa de llamadas para evaluar aspectos comerciales y de servicio, con el objetivo de fortalecer el discurso del asesor y optimizar la experiencia del cliente.
- Participas en reuniones con las áreas comerciales y de servicio para presentar resultados, definir planes de necesidades de mejora en los procesos de evaluación.
- Construyes herramientas de capacitación (infografías, videos) que ayuden a fortalecer el conocimiento y habilidades de los asesores acción.
Requirements:
- Tecnólogo en Administración de empresas, comunicación social, mercadeo, ventas o afín.
- Experiencia mínima de 1 año en áreas de entrenamiento y formación.
- Experiencia mínima de 1 año en el área comercial.
- Manejo de equipos.
Benefits:
- Trabajo remoto.
- Un equipo que apuesta por el aprendizaje y el crecimiento real.
- Un ambiente donde la innovación y la colaboración son el día a día.
- Interés y apoyo en tu aprendizaje continuo, crecimiento profesional y personal.
- Divertirte haciendo lo que te gusta y lograr resultados increíbles.
- Ser tú y vivir en un ambiente trabajo inclusivo y diverso.
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