Analista de Suporte e Implantação
Employment Information
Job Description
Support Analyst facilitating the implementation of software solutions for clients at Inovadora. Focusing on customer satisfaction and technical assistance.
Responsibilities:
- Realizar a implantação dos nossos sistemas junto ao(s) cliente(s), garantindo que os processos de instalação, configuração e testes sejam executados
- Realizar treinamentos e reciclagens em relação a utilização dos nossos sistemas junto ao(s) cliente(s), sendo responsável pelo processo de ponta a ponta.
- Realizar testes dos módulos de implantação e das funcionalidades que cada uma das versões oferece, antes de serem liberados e implementados.
- Fazer a gestão das documentações decorrentes das implantações, garantindo que todos os termos, relatório entre outros documentos sejam validados e assinados.
- Fornecer suporte técnico, dos mais simples aos mais avançados.
- Fazer a abertura de chamados dos seus atendimentos.
- Acompanhar os chamados abertos, garantindo que o cliente tenha o devido retorno.
- Prestar suporte técnico às revendas parceiras da Inovadora.
- Realizar visitas aos clientes para acompanhar de perto a interação e a satisfação deles em relação às nossas soluções.
Requirements:
- Conhecimento básico em informática (Windows e Linux);
- Proatividade na identificação e resolução de problemas, garantindo a satisfação do cliente;
- Graduação em andamento ou completa será um diferencial;
- Habilidades de comunicação verbal e escrita;
- Disponibilidade de viagens.
Benefits:
- Vale alimentação
- Vale refeição
- Telemedicina Sesi
- CDL
- Adiantamento de salário
- Unimed
- BB DENTAL
- Convênios Educacionais
- Cursos plataforma Alura
- Acesso ao convênio CDL | SESI | SESC
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