Analista de Suporte Técnico Jr, Omie
Employment Information
Job Description
Technical Support Analyst providing customer support via chat and phone for Omie platform. Seeking adaptable and growth-minded individuals to join a rapidly growing tech company in Brazil.
Responsibilities:
- Prestar atendimento via chat e telefone ao cliente Omie com o objetivo de sanar as dúvidas do cliente;
- Realizar acesso remoto à máquina de clientes;
- Criar passo a passos de procedimentos em formato de imagens e textos ou vídeos;
- Encaminhar problemas sistêmicos ao time de Especialistas para validação e resolução;
- Redirecionar a outros setores qualquer chat ou telefone fora da sua área;
- Realizar o atendimento de chats com teor de Rejeição de notas fiscais.
Requirements:
- Desejável ensino superior cursando;
- Desejável conhecimento no sistema Omie;
- Desejável: Pacote Office;
- Experiência de 2 anos de estagiário ou assistente.
Benefits:
- Benefício Flexível/VR: R$ 40,00/dia útil.
- Auxílio Home office.
- Vale-transporte para presencial.
- Plano de saúde Bradesco.
- Plano odontológico Amil Dental.
- Auxílio Farmácia.
- Auxílio-creche.
- Day off de aniversário.
- Apps parceiros de academias credenciadas.
- Parcerias com plataformas de terapia e meditação online.
- Parceria com o SESC - Credencial Plena.
- Descontos exclusivos em faculdades e instituições de ensino.
- Omie Academy gratuito para colaboradores.
- Parceria com cursos de English in Company.
- Programa de descontos em seguros.
- Swile Shop: plataforma de descontos exclusivos.
- Parceria com a Dell: cupons de até R$ 2.000,00.
- PPRL.
- Benefícios de Viagens.
- Seguro de vida.
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