Associate Customer Success Manager, East Coast Preferred
Employment Information
Job Description
Associate Customer Success Manager role at JAGGAER supporting customers to maximize product adoption and achieve their desired outcomes. Position involves developing relationships and providing consultative guidance.
Responsibilities:
- Foster Customer Relationship
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value
- Establish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback.
- Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers.
- Ensure Customer requests are escalated to the relevant teams
- Define Success
- Gain knowledge of customer business goals to ensure alignment with product and feature recommendations
- Develop a Success Plan aligned with customer business objectives
- Set adoption targets
- Assess Value
- Proactively analyze usage, adoption, and value KPIs using standard/custom dashboards and reports
- Create and present Solution Assessments to customers
- Maximize Solution Adoption
- Advise on solution optimization to meet business objectives
- Provide insights on benchmarks and best practices
- Engage customers and provide consultative guidance following software releases
- Continuously grow and maintain your solution expertise
- Contribute to Customer Retention and Growth
- Actively work to ensure customer retention
- Proactively identify areas of growth
Requirements:
- Bachelor’s degree or equivalent experience in Customer Success, Account Management, or Project Management.
- SaaS competencies, including understanding of software, hardware, and networks.
- Strong communication and interpersonal skills.
- Ability to work independently and take initiative under guidance.
- Highly motivated, goal-oriented, and eager to learn.
- Ability to develop and maintain expertise in JAGGAER’s software solutions.
Benefits:
- exceptional medical, dental & vision plans
- adoption assistance
- wellness reimbursements
- generous parental leave
- 401(k) matching
- flexible work options
- unlimited vacation for exempt employees
- more!
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