Bilingual Call Center Representative
Employment Information
Job Description
Bilingual Call Center Representative assisting patients in a fast-paced medical environment. Handling scheduling, patient inquiries, and ensuring proper demographic and insurance information.
Responsibilities:
- Answer phones for clinic system
- Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments.
- Confirm patient information including demographic and insurance information.
- Educate patients on procedure preparations, appropriate dress requirements, special instructions.
- Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic.
- Refer self-pay patients to financial counseling.
- Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.
Requirements:
- High School diploma or equivalent
- One (1) year customer service
- Knowledge of medical terminology, insurance and billing
- Bilingual in Spanish
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off
- Discretionary bonus
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