Bilingual Debt Collections Representative, Spanish/English
Employment Information
Job Description
Bilingual Debt Collections Representative handling patient account collections for a major healthcare provider in a remote call center environment. Delivering excellent customer service and achieving collection goals.
Responsibilities:
- Perform collection follow up with patients on delinquent and/or non-delinquent accounts for medical providers in a high-volume call center environment
- Assist patients in the resolution of outstanding payments from past due accounts
- Identify problem accounts and escalate as appropriate
- Update the patient record to identify actions taken on the account
- Achieve monthly department collection goal
- Maintain minimum production standards
- Achieve quality assurance scores that meet department requirements
- Work within company attendance guidelines
- Provide excellent customer service during all interactions
- Perform all responsibilities in compliance with company policies and procedures
- Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
- Assist with various projects as assigned by direct supervisor.
Requirements:
- High School Diploma required
- 1 - 2 years' related experience
- Ability to multitask within multiple channels of technology
- General computer skills with working knowledge of word processing, spreadsheet, and email applications
- Detail oriented with good analytical and organizational skills
- Good interpersonal skills with the ability to work cohesively within a team environment
- Excellent oral and written communication skills to effectively communicate with customers and all levels of management.
Benefits:
- Monthly Commission Bonus Program
- Excellent Benefits
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