Bilingual Romanian and English Customer Care Specialist
Employment Information
Job Description
Customer Care Specialist providing world-class service to clients in Romanian and English. Delivering exceptional customer support through various communication channels including phone, email, and chat.
Responsibilities:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
- Participate in all mandated internal and external training and/or seminars
- Get to know, understand, and comply with TaskUs’ policies and procedures
Requirements:
- Fluent in Romanian, both written and spoken
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
- Problem-solving and critical-thinking skills
- Great communication skills, written and oral
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes
- Empathic toward customers and can maintain a customer-centric approach
- Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
- Open to feedback, eager to learn, and can show improvement
- Resilient, calm, and professional when dealing with challenging situations
- Adaptable to a dynamically changing business
- Trustworthy and reliable with a high level of integrity
- Resourceful, high attention to detail, and the ability to multitask
Benefits:
- Competitive salary
- Great benefits package
- Professional growth opportunities with the chance to learn from many different functions
- A fun and inclusive workplace
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