Call Center Representative
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Job Description
Call Center Representative at Gainwell supporting the State of Nevada, handling inbound calls and providing accurate assistance. Contributing to a positive, supportive, and performance-driven team culture while managing multiple responsibilities.
Responsibilities:
- Handle inbound calls, providing professional and accurate assistance to members, providers, and partners
- Research and resolve inquiries in a timely manner using multiple systems and resources
- Document all call interactions clearly and accurately
- Manage multiple responsibilities at once (taking calls, entering notes, navigating systems)
- Contribute to a positive, supportive, and performance-driven team culture
Requirements:
- 2+ years of customer service experience (call center or healthcare background preferred)
- Prior remote/work-from-home experience is a plus
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge)
- Detail-oriented, problem-solving mindset with eagerness to learn
- Medicaid or insurance experience is a plus, but not required
Benefits:
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
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