Call Center Representative
Employment Information
Job Description
Call Center Representative assisting members with outstanding balances and resolving issues for global BPO company. Emphasizing member satisfaction and retention through a positive experience.
Responsibilities:
- The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience that aligns with the Judgement Free Zone® philosophy. The ideal candidate is positive, detail-oriented, and skilled in communication and negotiation.
Requirements:
- High school diploma or equivalent; additional education in customer service, or finance, is a plus
- 2-3 years of experience in collections, customer service, or call center environments preferred
- Should be knowledgeable in CRM systems
- Strong communication, negotiation, and interpersonal skills
- Ability to de-escalate challenging conversations and remain calm under pressure
- Proficiency in computer systems and data entry
- Ability to multitask, prioritize tasks, and manage time effectively
- Bilingual proficiency in English and another language preferred ( not required)
- Comfortable speaking on the phone for extended periods
Benefits:
- **Working Conditions**
- This is a call center-based position that may include evening or weekend shifts to support members across various time zones. The role involves extended periods of sitting and frequent outbound and inbound calls
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