Call Center Representative, Spanish Bilingual – Roadside Assistance
Employment Information
Job Description
Call Center Representative fluent in English and Spanish for AAA Roadside Assistance. Delivering exceptional service for members facing roadside emergencies through effective communication.
Responsibilities:
- Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
- Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
- Maintain a compassionate and composed demeanor, especially during high-intensity calls.
- Relay critical information to the internal and external teams to expedite the dispatching process.
- Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Requirements:
- Prior customer service experience.
- Call Center experience is preferred.
- Bilingual skills in English and Spanish are required.
- Ability to provide excellent customer service and thrive in a high-volume call environment.
- Excellent communication skills, both verbal and written.
- Empathy and a strong desire to help those in distress.
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
- Comprehensive understanding of maps, GPS systems, and traffic safety rules.
- Proficiency in Microsoft Teams and Outlook.
- High School diploma, GED or equivalent.
Benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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