Client Care Analyst – International
Employment Information
Job Description
Client Care Analyst providing technical assistance at RainFocus, a leading software company serving Fortune 500 clients. Support customers in resolving technical issues and ensuring satisfaction.
Responsibilities:
- Provide technical assistance to our customers' technical support.
- Provide professional business-to-business customer service.
- Ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner.
- Work closely with other colleagues across the company to collaborate on behalf of the customer.
Requirements:
- 1.5 years in a technical support type role
- Strong written and verbal communication skills
- Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations.
- Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with
- CRM software such as Salesforce
- Self-motivated and autonomous. Takes ownership of their work.
- Experience working in a consulting environment or client-facing role
- Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills
- Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges
- Ability to utilize, create and update knowledge base resources in the course of your work
- Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately
- Detail oriented with proven ability to document systems and processes
Benefits:
- competitive salaries
- competitive benefits
- 401k
- generous PTO
- countless other team building activities
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