Client Engagement Manager
Employment Information
Job Description
Client Engagement Manager at EVERSANA applying operational services knowledge to enhance efficiencies and support projects from opportunity pursuit to hand-off.
Responsibilities:
- Utilize a systematic and repeatable approach, to inspect a business opportunity and to disarm and/or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution
- Works closely with Business Development to capture project requirements, scope and success metrics
- Responsible for post-win Salesforce documentation for all business opportunities
- Mobilizes a cross-functional team appropriate to the opportunity, e.g., CRM, Incentive Compensation, Data, Reporting etc. to establish and document project development strategy, schedule, costs, budget and resource needs
- Works with the appropriate SMEs to establish the execution plan weighing tradeoffs
- Continuously tracks project activities, risks, and issues to ensure opportunity progress on schedule while meeting established customer requirements
- Works directly with Business Development and the SMEs when needed to drive issues to closure, and/or escalates issues and mitigation recommendations to Deployment Solutions management
- Resolves people and team dynamic issues for the effective performance of the operations team in completing their assignments
- May work with other program managers on interdependencies with other simultaneous projects
- Schedules and leads timely status review meetings, and formal project reviews
- Support GDM with SOW Operational Services details applicable to each opportunity
- Other duties as applicable to your assigned projects or departmental needs.
Requirements:
- BA/BS degree or 5+ years of equivalent/relevant experience
- Minimum 3+ years of experience in a client services, operational management, or account manager role
- Preferred: Minimum of 3+ years of prior Life Sciences Industry-specific experience working in field sales administration/operations
- Basic understanding of Life Sciences Commercial operations to include Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs
- Basic understanding of Sales Force Automation, CRM (e.g., Salesforce.com), Reporting/Analytics, Targeting/Alignments, Incentive Compensation and Data Management
- Excellent oral/written presentation skills as well as interpersonal skills with the flexibility in dealing with different personality types
- Strong customer service and account management skills
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word)
- Fundamental understanding and application of project management principles and skills
- Strong aptitude towards usage of automated systems
- Strong analytical skills
- Ability to translate customer needs into technical requirements
- The drive for self-development, the ability to collaborate, and an action-oriented work ethic.
Benefits:
- Competitive salaries and benefits for all employees
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