Client Success Director
Employment Information
Job Description
Client Success Director at The Call Center Doctors managing client operations and scaling up to $100M. Building automated systems and enhancing client success across B2B accounts.
Responsibilities:
- Architect and execute PMO-grade systems for delivery, reporting, and accountability
- Manage a portfolio of 10–20 high-value B2B accounts, primarily in the solar and roofing sectors
- Drive measurable outcomes across retention, NPS, CSAT, and client lifetime value
- Oversee onboarding and activation programs that accelerate client time-to-value
- Identify churn risks early and convert them into retention and expansion opportunities
- Conduct executive-level business reviews that demonstrate clear ROI and impact
- Collaborate with Sales, Recruiting, Tech, and Product to drive alignment and eliminate friction
- Build real-time dashboards and reporting frameworks that make performance visible and actionable
- Implement AI-driven automation for communication, reporting, and client health monitoring
Requirements:
- 5–10 years of experience in Client Success, PMO, or BPO leadership roles
- Proven record of building scalable operational systems and leading high-performance teams
- Advanced proficiency with ClickUp, Asana, or other project management tools
- Expertise in Agile, Scrum, or structured delivery methodologies
- Executive-level communication — clear, persuasive, and data-driven
- Tech-savvy mindset with the ability to operationalize AI and automation tools
- Strategic problem-solving orientation with hands-on execution ability
- Native or near-native English fluency
Benefits:
- Fully remote — work anywhere, lead everywhere
- Executive mentorship from senior leadership
- Defined growth path toward Senior Director or VP roles for top performers
- Direct impact: Your systems and leadership will define how we scale to $100M+
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