Client Success Specialist
Employment Information
Job Description
Customer Success Specialist ensuring seamless rental experiences for guests and landlords at The Flex. Key responsibilities include support, onboarding, and collaboration with various teams.
Responsibilities:
- Customer Support – Be the main point of contact for guests and landlords via chat, email, and phone, resolving issues quickly and effectively.
- Onboarding & Education – Guide new landlords and partners through our PMS platform to help them unlock its full potential.
- Issue Resolution – Troubleshoot technical or operational challenges, escalating when necessary to maintain smooth operations.
- Customer Insights – Monitor satisfaction metrics, collect feedback, and identify trends to enhance service quality.
- Cross-Team Collaboration – Partner with Operations, Product, and Tech teams to refine workflows and improve the customer journey.
- Upselling & Retention – Identify opportunities to elevate guest experiences and strengthen long-term relationships with landlords.
Requirements:
- Outstanding written and verbal communication skills.
- Previous experience in customer success, hospitality, or property management.
- Confidence using CRM, PMS, and digital support tools.
- Strong problem-solving, time management, and organizational abilities.
- High emotional intelligence — empathy, patience, and calm under pressure.
- Fluent in English (French or other languages are a plus).
Benefits:
- Build Impact – Join a company reshaping how the world rents and lives.
- Global Exposure – Work with a diverse, high-performing international team.
- Career Growth – Grow with us as The Flex expands across continents.
- Performance Rewards – Competitive pay and results-based bonuses.
- Remote-First Culture – Work from anywhere; we value outcomes, not office hours.
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