Clinical Operations Manager
Employment Information
Job Description
Clinical Operations Manager leading healthcare operational strategies and patient experience initiatives. Driving service expansion and team leadership in a remote setting with Florida connections.
Responsibilities:
- Design, adapt, and refine core workflows and processes - for things like scheduling, referral management, authorizations, care coordination, and patient services.
- Build and report on key operational, quality, and patient experience metrics.
- Collaborate closely with Product, Clinical, Finance, and other stakeholder groups to ensure seamless patient journeys and high-quality service.
- Oversee clinic facilities, physical plant needs, and coordinate with landlords or vendors (including support with lease review and management).
- Drive operational projects and change-management initiatives tied to service expansion and strategic priorities.
- Identify opportunities to strengthen processes and scale new services effectively.
- Support new client implementation, including process design, workflow setup, systems connections, and training.
- Help manage ongoing client relationships; serve as a key partner for problem-solving, performance monitoring, reporting, and escalation support.
- Ensure service levels, reporting, and operational handoffs meet client expectations and internal quality standards.
- Lead hiring, onboarding, and training for your future team to ensure people are set up for success from day one.
- Nurture a culture of collaboration, high accountability, and exceptional service.
- Establish and track team SOPs, SLAs, and performance metrics, ensuring clarity, consistency, and quality.
- Provide regular coaching and development, helping all people to grow.
- Deliver ongoing training as workflows change or new skills are required.
- Manage team coverage, escalations, and every day needs, ensuring smooth daily operations.
- Operate confidently in new and undefined territory - this role is stepping into spaces the company hasn’t built before.
- Work autonomously and make sound decisions with limited direction, especially as priorities shift in real time.
- Anticipate gaps before they surface and build scrappy, scalable solutions as new services and capabilities come online.
- Roll with the punches in a fast-moving, evolving environment where responsibilities will change as we grow.
- Partner closely with leadership to translate broad strategy into practical, daily operational execution.
Requirements:
- 6+ years of experience in complex, multi-site, speciality care delivery operations or a related operational role.
- People management experience, including supervision, hiring, coaching, and nurturing top-notch culture.
- Demonstrated ability to build operational or patient-facing workflows and SOPs from scratch.
- Experience navigating client relationships, vendor management, or partner-facing responsibilities.
- Strong comfort working with data and metrics, including developing KPIs, building dashboards, and translating insights into action.
- High technical aptitude with EHR systems, workflow configuration, and operational technology tools.
- Familiarity with budget creation, resource planning, and financial stewardship.
- Excellent communication and relationship-management skills, with the ability to partner across teams and external stakeholders.
- A natural builder - someone who leaves things better than they found them, even when it’s hard.
- A patient-service mindset and passion for creating welcoming, high-quality care environments.
- Strong flexibility and foresight to rapidly prioritize multiple workstreams with the ability to handle day-to-day execution while juggling strategic initiatives.
- Proven ability to work autonomously, make decisions with incomplete information, and manage competing priorities.
- Ability to remain calm, resourceful, and solutions-focused in the face of ambiguity, change, and operational complexity.
Benefits:
- Health Benefits: We’ve got you covered - literally. Our dental and vision plans are 100% company-paid and ALL our medical plans are up to 90% company-paid. Plus, 24/7 virtual care, family building assistance, HSA plans with up to a $1,000 company gift, FSAs, and more!
- Retirement Savings: Secure your future with our competitive retirement plans, which include a 100% company match on up to 4% of your salary to help you grow your savings.
- Paid Time Off: From 16 days of PTO to start (plus an additional week at your 3 year anniversary), 12 company holidays, and 1 floating holiday every year to paid parental, bereavement, and jury duty leave, we’re here to support you through all of life’s moments.
- Mental Health Support: Your mental health matters. That’s why we provide free 24/7 access to mental health resources to ensure you’re supported whenever you need it.
- Plan for the Unexpected: We help you protect yourself and your loved ones with company-paid life insurance & AD&D, and voluntary short-and-long-term disability options.
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