Collections Specialist
Employment Information
Job Description
Collections Specialist responsible for managing invoice collections and customer follow-ups. Focused on global clients and ensuring timely payments while handling escalations.
Responsibilities:
- Following up with customers on open and overdue invoices
- Handle case escalations and complex invoices
- Applying check and different mode of payments to invoices
- Taking card payments over the phone
- Applying credit memos and refunds to invoices
- The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value
Requirements:
- 4+ years of experience in Finance, Collections, Accounts Receivable, or a related field
- Hands-on experience with NetSuite ERP - including billing, collections, payment application, and reporting
- Strong knowledge of collections processes, invoicing, and payment tracking
- Excellent communication skills and proficiency in English (both written and verbal)
- Customer-centric mindset with the ability to handle escalations and negotiate payment solutions
- Experience working with global clients, preferably in the US or other international markets
Benefits:
- Competitive monthly salary of $800 - $900 depending on experience
- Learning opportunities
- Working in a great culture
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