Collections Specialist – Residential Property Management
Employment Information
Job Description
Collections Specialist handling resident communications for unpaid rent in property management. Ensuring compliance with laws and company policies while maintaining organization and documentation.
Responsibilities:
- Conduct daily outbound calls, texts, and emails to residents with past-due rent balances.
- Communicate firmly, professionally, and consistently to encourage prompt payment or set up approved payment arrangements.
- Explain account status, amounts owed, deadlines, and potential next steps in clear and confident terms.
- Document all communication and attempted contacts in the property management system.
- Monitor resident ledgers and follow internal escalation procedures for non-payment.
- Coordinate with property managers on cases needing notices, legal action, or alternative resolution steps.
- Maintain awareness of state landlord-tenant regulations, fair debt collection practices, and internal policies.
- Provide weekly status updates on delinquent accounts and recovery progress.
Requirements:
- Previous experience in collections, customer service, property management, or call-center environments preferred.
- Strong verbal communication skills; comfortable making a high volume of calls.
- Ability to stay calm, assertive, and professional during difficult conversations.
- Highly organized with strong attention to detail and documentation.
- Ability to work independently and meet weekly performance expectations.
- Reliable internet connection and quiet remote working environment.
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