Consultor Funcional Experiente
Employment Information
Job Description
Functional Consultant responsible for onboarding and supporting clients in an expanding AgTech company. Leading implementations and ensuring effective use of the software products in a remote environment.
Responsibilities:
- Onboarding estructurado de nuevos usuarios: Acompañar al cliente desde su primera interacción con el producto, garantizando una implementación fluida y una rápida adopción.
- Parametrización del software: Configurar cuentas, operaciones, flujos de trabajo y demás módulos del sistema de acuerdo con la realidad y necesidades del cliente.
- Implementación de procesos y entrenamientos: Planificar e impartir sesiones de capacitación funcionales, asegurando que los usuarios comprendan y utilicen las herramientas correctamente.
- Gestión de proyectos de implantación: Liderar cronogramas y entregas, asegurando la calidad y cumplimiento de los plazos.
- Relación continua con los clientes: Realizar reuniones de checkpoint para monitorear avances, resolver dudas y mantener una comunicación activa y de confianza.
- Apoyo operativo y resolución de problemas: Ser el punto de contacto para cuestiones funcionales y operativas del cliente, actuando con agilidad y empatía.
- Demostraciones y presentaciones: Realizar demos adaptadas al contexto del cliente, destacando beneficios y buenas prácticas de uso.
- Garantizar la entrega de valor: Ser el guardián de la experiencia del cliente, asegurando que el producto cumpla su propósito y genere resultados concretos para su negocio.
Requirements:
- Experiencia comprobada con ERP: Trayectoria sólida en implementación, soporte o consultoría de sistemas de gestión empresarial.
- Capacidad de liderazgo funcional: Habilidad para conducir proyectos de implantación, coordinar entregas y mantener la alineación entre equipos técnicos y clientes.
- Perfil disciplinado y orientado a la ejecución: Persona organizada, con sentido de responsabilidad, foco en resultados y actitud proactiva.
- Disponibilidad para viajes: Disposición para acompañar implantaciones o capacitaciones presenciales cuando sea necesario (eventualmente).
- Perfil relacional y consultivo: Capacidad para construir relaciones sólidas y actuar como socio estratégico del cliente.
- Comunicación clara y objetiva: Facilidad para traducir temas técnicos en lenguaje comprensible y empático.
- Resiliencia y adaptabilidad: Capacidad para enfrentar desafíos, adaptarse a cambios y mantener el foco en la entrega de valor.
- Visión estratégica y orientación al cliente: Enfoque en resultados medibles, experiencia de usuario y éxito a largo plazo.
- Sentido de dueño y actitud práctica: Actuar con autonomía, compromiso y disposición para poner manos a la obra.
Benefits:
- Jornada de 40 horas semanales (8 horas al día).
- Trabajo 100% remoto.
- Salario acorde al mercado.
- Participación en una empresa ágil, en expansión, con ambiente colaborativo y oportunidades reales de crecimiento.
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