CSM Manager, Enterprise RCM
Employment Information
Job Description
Customer Success Manager driving healthcare revenue cycle improvements. Building relationships with clients and ensuring satisfaction through effective client management and operational leadership.
Responsibilities:
- Ensure customer satisfaction and retention within assigned book of accounts
- Effectively network and build trusting relationships with client operational leadership
- Conduct performance review sessions with clients to review practice performance and map business goals
- Work with teams across athena to solve issues and address challenges
- Tailor a long-term success plan for each client
- Assess and prioritize issues that may lead to client attrition risk
- Collaborate with, learn from, and mentor fellow CSMs
Requirements:
- Bachelor’s degree preferred
- 5-7 years of professional experience
- Working knowledge of healthcare revenue cycle service or operations role
- Executive-level communication skills
- Strong working knowledge of Salesforce and Gainsight is a plus
- Ability to work independently and as a member of an extended, cross-functional team
Benefits:
- Health & financial benefits
- Commuter support
- Collaborative workspaces
- Dog-friendly offices
- Professional development opportunities
- Annual discretionary bonus plan
- Variable compensation plan
- Equity plans
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