Custom/CRM Applications Practice Head – Digital Engineering Services
Employment Information
Job Description
Lead the practice for developing digital solutions through packaged applications for a global client-focused company driving business transformation.
Responsibilities:
- Responsible for developing and delivering innovative, Digital solutions enabled through Packaged Applications that drive large-scale business transformation.
- Engage cross-functional teams, form strategic alliances, and leverage emerging technologies, including platforms, automation, and analytics, to deliver measurable outcomes and a competitive edge in the marketplace.
- Define the vision, roadmap, and structure for the packaged applications practice.
- Lead the creation of industry-specific digital solutions by collaborating with internal teams and forming strategic alliances & robust partner ecosystem with OEMs and ISVs to co-sell and jointly deliver solutions.
- Ensure each area has an AI driven strategy and layer all parts of the solution with AI.
- Provide strategic oversight to ensure successful delivery of packaged application programs.
- Lead recruitment, training, and competency development for Practice.
- Stay informed on industry trends, competitor activities, and emerging technologies to develop forward-thinking solutions that meet market demands.
- Conduct discovery sessions, perform due diligence, and deliver detailed reports that provide insights and recommendations for client solutions.
Requirements:
- 20+ years of experience in service delivery, transition, or transformation within large-scale, global organizations managing complex, multi-functional projects and teams.
- 8+ years of experience in managing or scaling enterprise application practices.
- Proven experience across multiple COTS products, especially SAP, Oracle, D365, Salesforce, ServiceNow.
- Proven experience in developing and executing technology-driven solutions.
- Strong business acumen with a track record of achieving revenue and margin targets.
- Ability to lead cross-functional global teams and build strong stakeholder relationships in a dynamic global environment.
- Strong financial acumen, with the ability to work with financial models to address proposed solutions, including pricing models, cost levers, and P&L computations.
- Expertise in translating client requirements into tailored solutions that align with standardized offerings and delivery models.
- Excellent communication skills, both written and oral, with the ability to interact effectively with senior stakeholders, clients, and cross-functional teams.
Benefits:
- Flexibility to work remotely
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