Customer Care Specialist
Employment Information
Job Description
Customer Care Specialist providing support for healthcare inquiries via various channels. Responsible for managing patient inquiries while maintaining excellent service standards and guidelines.
Responsibilities:
- Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
- Maintain excellent quality standards, adhere to approved materials and guidelines
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
- Exhibit effective communication and tele-management skills
Requirements:
- BA/BS degree or relevant work experience
- Customer service-related experience
- Expert level typist
Benefits:
- Competitive compensation
- Comprehensive benefits packages tailored to your role + location
- A supportive culture that fuels your soul + feeds your spirit
- A primarily remote work model for better work-life balance
- A diverse, equitable + inclusive workplace, so you can be your best self
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