Customer Experience Specialist, French Speaker
Employment Information
Job Description
Customer Experience Specialist for French-speaking customers ensuring smooth interactions in a remote, results-driven role. Providing assistance and resolving issues for guests and landlords using in-house technology.
Responsibilities:
- Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone.
- Guide guests through the reservation, check-in, and check-out process.
- Investigate and resolve issues quickly while maintaining a calm, empathetic approach.
- Accurately document all interactions, feedback, and resolutions in the system.
- Work closely with the operations and tech teams to identify recurring issues and enhance user experience.
- Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.
Requirements:
- Fluent in French and English (both written and spoken).
- Proven experience in customer service, ideally within hospitality, real estate, or tech-enabled platforms.
- Excellent communication and interpersonal skills.
- Strong organizational skills and ability to stay composed under pressure.
- Tech-savvy — comfortable using PMS, CRM, or other digital support tools.
- A problem-solving mindset with empathy, patience, and sharp attention to detail.
Benefits:
- Competitive compensation + performance-based incentives
- Remote-first, results-driven culture — work from anywhere.
- Career progression opportunities.
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