Customer Implementation Manager
Employment Information
Job Description
Implementation Manager at Loadsmart managing onboarding for strategic customers across Managed Transportation, SaaS, and Enterprise Account Management. Collaborating cross-functionally and enhancing operational excellence.
Responsibilities:
- Lead and manage multiple concurrent SaaS, Managed Transportation, and/or Enterprise Brokerage customer implementations from kickoff through go-live and post-launch stabilization.
- Develop and execute project plans, timelines, and deliverables — ensuring milestones are met on time, within scope, and aligned to customer expectations.
- Coordinate internal and external resources, including solution consultants, product/engineering teams, operations, and customer success, to ensure seamless execution and handoffs.
- Oversee configuration, integration development, and testing of Loadsmart’s technology platforms and service workflows to ensure deliverables are met on time and as expected.
- Serve as the primary point of contact for customers and internal stakeholders throughout implementation, maintaining transparency and alignment.
- Facilitate discovery sessions and solution design workshops to document business requirements and translate them into actionable implementation plans.
- Build strong relationships with customer and internal stakeholders to ensure alignment, trust, and satisfaction.
- Define and enforce implementation methodologies, best practices, and documentation standards. Working to ensure methodologies and practices are scalable with business growth.
- Proactively identify project risks, dependencies, and resource constraints — and execute mitigation strategies to maintain delivery integrity.
- Conduct post-implementation reviews to capture lessons learned and embed continuous improvement into future rollouts.
Requirements:
- Bachelor’s degree in Business, Information Systems, Supply Chain, or related field (or equivalent experience).
- 5+ years of experience in project management, customer onboarding, or consulting — preferably in SaaS, logistics, or supply chain.
- Strong understanding of SaaS delivery models, systems integrations (API, EDI, or middleware), and customer lifecycle management.
- Experience leading complex enterprise implementations that span both technology and managed services.
- Experience working with cross-functional teams in a fast-paced, customer-facing environment.
- Proven project management skills — PMP or Agile certification preferred.
- Excellent communication, stakeholder management, and organization skills.
Benefits:
- Competitive base salaries - we believe in rewarding top talent
- Extremely competitive Equity package - become a shareholder in our company!
- Loadie Time Off - PTO and sick days without a limit
- Comprehensive Medical, Dental, and Vision insurance plans
- 401k Match
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