Customer Portfolio Manager – Power Outage Management
Employment Information
Job Description
Site Customer Portfolio Manager for GE Gas Power ensuring customer satisfaction and managing profitability. Act as liaison between customers and internal teams for service obligations and relationship management.
Responsibilities:
- Serve as a liaison between internal/external organizations and assigned customer(s)
- Own the customer relationship and customer communication
- Develop and own site customer communication plan
- Coordinate and facilitate regular "Customer meetings"
- Oversee Gas Power warranty and applicable commercial considerations
- Responsible for developing outage scope and communicating scope to the field services team
- Drive all emergent/forced outage matters to resolution
- Prepare, organize, and facilitate planning meetings
Requirements:
- Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
- Minimum of 7+ years of Outage Management with Technical Field knowledge of Heavy Duty Gas Turbine/and or Steam Power Equipment experience
Benefits:
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach
- A 24/7 nurse-based resource
- Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services
- GE Retirement Savings Plan
- 401(k) savings opportunity with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
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