Customer Service and Sales Representative
Employment Information
Job Description
Customer Service Representative supporting sales via phone, email, and chat for an international e-commerce team from anywhere in the Philippines. Join a dynamic team transforming online webshops in the furniture sector.
Responsibilities:
- Conduct stellar communication with the customers via email, telephone, or LiveChat
- Turn a conversation into a positive experience and support customers to buy
- Assist with our website visitors through chat
- Handle and timely respond to customer inquiries
- Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company
- Boost the client satisfaction and our brand’s Trustpilot rating
- Work closely with the logistics team to ensure timely delivery to our customers
- Assist in tracking shipped parcels and notify customers on request
- Follow up on inquiries and delayed payments
- Report any found issues to your supervisor or the relevant department
- Ensure a smoother shopping experience for customers by guiding them through the shopping process.
Requirements:
- Fluency in English and confidence in using your language skills over the phone and in emails
- Experience in customer service-related positions (bonus points for the sales experience)
- High level of energy and enthusiasm, positive mindset, and hands-on approach
- Availability to work in 3 shifts: early morning, daytime, night shift
- Proactivity and prioritization: get the things done attitude, ready to jump in and help, based on priority and urgency
- Great soft skills, especially communication, patience and empathy
- Resilience: coping well with pressure, open to receiving and adapting to feedback
- Multitasking: adapting to different situations in a limited amount of time
- Accountability: ability to work with little or no supervision
- Ability to learn fast, adjust and apply new knowledge, follow and execute defined processes and procedures
- Elaborate computer skills to comfortably navigate across different systems while speaking to customers
- Based in the Philippines (anywhere).
Benefits:
- Flexible working schedule - work remotely within regular day shifts/night shifts or evening shifts
- Work from home - this job requires you to work from home
- Personal Development plans, helping your growth
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