Customer Service Representative – Behavioral Health
Employment Information
Job Description
Customer Service Representative providing advocate care in Behavioral Health for CVS Health. Assisting members with resources, claims understanding, and care pathways.
Responsibilities:
- Provide advocate care to assist the member with a clear path to care
- Educates the member with online resources
- Guides the member through their members plan of benefits
- Explains member's rights and responsibilities in accordance with contract
- Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
- Anticipates customer needs
Requirements:
- 1+ years of experience in a call center environment
- Experience using Microsoft Office products’ specifically Excel, Outlook, and Word
- High School Diploma or GED
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access and many other benefits depending on eligibility
Similar Jobs
Customer Experience Agent
Ramp
Customer Experience Agent providing rapid and empathetic support through live chat and email. Engaging with customers to resolve issues and improve their experiences with Ramp.
Customer Support Representative, English
Helpware
Customer Support Representative assisting website users with inquiries and complaints. Handling customer interactions across various channels while maintaining detailed records.
Customer Service Representative
Sysco
Customer Service Representative providing support for hotel and operational supplies sales at Guest Worldwide. Handling customer inquiries and order processing in a remote role.
Bilingual Patient Support Specialist
IQVIA
Bilingual Patient Support Specialist providing quality support and facilitating access to patient programs. Handling inquiries and managing clinical referrals in a call center environment.
CPC Processor, Customer Support I
Datavant
CPC Processor handling medical record requests by communicating with patients, insurance companies and attorneys. Providing customer support in a remote call center environment for healthcare data exchange.
Customer Support Specialist
Datavant
CPC Processor providing customer support for medical record requests via a call center. Remote role focused on processing requests and documenting interactions using Microsoft Office.
Customer Service Representative
Urrly
Remote Customer Service Representative for a U.S. plumbing business. Scheduling jobs, answering customer inquiries, and maintaining clear communication with teams.
Customer Service Representative
Bestpass
Customer Service Representative providing professional, friendly support to Fleetworthy customers through various channels. Key role in relationship-building and ensuring service excellence.
Senior Contract Support Specialist
Blue Water Thinking
Senior Contract Support Specialist assisting in acquisition support services. Supporting the Department of Veterans Affairs with strategy, planning, and documentation development.
Customer Service Representative – Parent Liaison
Cranial Technologies, Inc.
Customer Service Representative assisting families with cranial treatment inquiries and processes. Handling appointments and insurance coordination in a compassionate manner over the phone.
Werkstudent Customer Support – Erneuerbare Energien
PluginEnergy
Werkstudent Customer Support at PluginEnergy, providing technical and product support for renewable energy. Flexible remote work opportunity with involvement in innovative projects.
Customer Support Agent
Patrianna
Customer Support Agent managing player inquiries across chat, email, and phone for a growing social gaming company. Focus on resolving issues and creating positive experiences for players.
Customer Support Agent
Patrianna
Customer Support Agent assisting players through various channels to resolve inquiries and issues. Join Patrianna in creating top-notch gaming experiences worldwide.
Customer Service Agent
Jerry
Customer Service Agent helping existing customers with insurance policy changes and service requests. Join a fast-growing fintech startup with a mission to assist car owners.
Support Specialist
Groombuggy
Support Specialist ensuring exceptional service to pet parents for mobile dog grooming startup Barkbus. Handling communications, resolving client requests, and assisting Pet Stylists in a remote role.
Resilience Support Specialist
Control Risks
Resilience Support Specialist at Control Risks focusing on disaster recovery and operational resilience for a Fortune 50 technology client. Collaborating across global time zones with proactive, detail-oriented support.
Customer Support Specialist
AgencyAnalytics
Customer Support Specialist for live chat support, providing assistance to digital marketing professionals. Joining a remote team focused on high-quality customer interactions and support.
Customer Support Specialist
Digital Science
Overleaf Customer Support Specialist providing email support for over 20 million users. Collaborating with teams to enhance user satisfaction and improve the Overleaf platform experience.
Customer Support Specialist
Digital Science
Customer Support Specialist for Overleaf providing email support and improving user experience. Collaborating with Product and Engineering teams to enhance platform functionalities.
Customer Support Specialist
Digital Science
Overleaf Customer Support Specialist providing email-based support and collaborating with teams to enhance user experience. Aiming for exceptional service to both individual and institutional users.