Customer Service Representative, Bilingual – English / Spanish
Employment Information
Job Description
Remote Customer Service Representative providing bilingual support in English and Spanish for Concentrix. Assisting customers through inbound calls and online communication with technical issue resolution.
Responsibilities:
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Requirements:
- MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
- Operating System: Windows 10+
- RAM: 8GB or higher
- Processor: Intel i5/AMD Ryzen 5 or higher
- Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
- Speeds: 10 mbps download and 3 mbps upload or higher
Benefits:
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- paid training and performance-based incentives
- lucrative employee referral bonus opportunities
- health and wellness programs
- mentorship programs that support your rewarding career journey
- work-from-home convenience
- programs and events that support diversity, equity, and inclusion
- celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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