Customer Service Representative
Employment Information
Job Description
Remote In-Home Customer Service Phone Representative for HelloGym assisting with customer service inquiries. Engaging callers and managing membership accounts while providing excellent customer service.
Responsibilities:
- Deliver excellent service as the first point of contact to our customers
- Answer inbound phone calls, identify and resolve caller needs, and provide information
- Make outbound appointment setting calls from already generated inquiries
- Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
Requirements:
- Excellent interpersonal, written, and oral communication skills
- Ability to type 40 wpm+
- Previous call center experience preferred
- Ability to learn and navigate new software quickly
- Fitness industry experience a PLUS!
Benefits:
- Competitive Base Wages
- Group Healthcare Plan
- Paid Time Off
- Company Training
- Career Advancement Opportunities
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