Customer Service Representative
Employment Information
Job Description
Customer Service Representative providing support for ICE law enforcement mission through calls and web tips. Required to handle community relations and process tips efficiently.
Responsibilities:
- Provide customer service and interpersonal communication skills to support the ICE law enforcement mission
- Maintain public and community relations by answering incoming calls and processing web tips
- Review, analyze, and process tips for further action
- Provide services around the clock every day of the year
Requirements:
- The government requires a minimum of three (3) years of specialized experience to include performing duties in support of a Contact Center answering and responding to inbound calls or like complexity is required. Acceptable specialized CSR experience shall also include:
- Knowledge of searching databases
- Knowledge of dealing with a variety of people from varying professional/administrative backgrounds
- Ability to operate in a high-volume environment
- Ability to multitask and research information on multiple databases at the same time
- Ability to enter data and talk to stakeholders at the same time
- Ability to conceptualize scenarios and communicate it effectively to stakeholders
- Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources
- Ability to listen actively to sensitive information
- Ability to communicate effectively both orally and in writing
- Ability to utilize telephony systems, CRM and other ticket tracker systems, and Microsoft Office Suite
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- 401(k) Retirement Plan with matching
- Paid Time Off
- Paid Federal Holidays
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