Customer Success Manager – EMEA
Employment Information
Job Description
Customer Success Manager at ApprovalMax guiding customers through onboarding and relationship management. Responsible for tracking performance metrics and fostering collaboration across teams.
Responsibilities:
- Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed.
- Provide training and enablement materials to help customers effectively utilize our products and services.
- Develop and maintain strong relationships with customers, acting as their primary point of contact.
- Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
- Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs).
- Address customer inquiries, concerns, and escalations in a timely and effective manner.
- Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
- Work closely with customers to identify business opportunities and co-create strategies for expansion.
- Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
- Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential.
- Maintain accurate customer data, activities, and interactions in the company’s CRM system.
- Provide regular reports and updates on customer performance to the leadership team.
Requirements:
- 2+ years of experience in customer management, account management, or similar roles in SaaS
- Strong track record of driving customer success, retention, and revenue growth
- Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
- Demonstrated problem-solving abilities and a customer-focused mindset
- Exceptional organizational skills and the ability to manage multiple projects simultaneously
- Self-motivated and proactive, with a passion for exceeding expectations.
Benefits:
- 26 days paid time off
- 1 additional day off for your Birthday
- Remote office assistance
- Service years recognition financial reward.
Related Jobs
Principal Customer Success Specialist – DACH
Medtronic
Principal Customer Success Specialist at Medtronic managing implementation projects for innovative surgical technology solutions. Leading cross-functional collaboration with healthcare teams and ensuring project success.
Strategic Customer Success Manager – Mortgage
Equifax
Strategic Customer Success Manager optimizing customer experience and driving retention for Equifax solutions. Collaborating on customer success plans across B2B sales in mortgage industry.
Especialista I – Estrutura de Dados de CRM
Grupo Boticário
CRM Data Specialist leading data structuring initiatives for customer 360 at Grupo Boticário. Focusing on governance, OKRs, and operational excellence in data management.
Customer Success Manager – IT MSP
Minutes to Seconds
Sales Service Executive managing post-sales operations at an IT MSP in Taguig. Ensuring smooth execution of contracts and providing ongoing support to business development activities.
Growth and CRM Manager
KITRO
Growth & CRM Manager driving data-informed audience segmentation for impactful content delivery. Collaborating with marketing and sales teams to optimize campaigns in hospitality tech and sustainability.
Client Success Manager – Strings
3DR Labs
Client Success Manager ensuring clients realize maximum value from Strings’ automation and AI solutions. Maintaining relationships and driving engagement in healthcare technology space.
Senior Director, Strategy and Partner Success
Knowledge Anywhere
Sr. Director, Strategy & Partner Success responsible for growth and collaboration in Upward Title business line. Directly influences strategic direction and P&L management with joint venture partners.
Customer Success Team Lead
Zeely – AI Admaker
Team Lead for Customer Success managing a team of 20+ for an AI-driven platform. Focused on metrics, process improvement, and customer satisfaction initiatives.
Senior Customer Success Manager
Enaex
Senior Customer Success Manager advocating for enterprise customers in the DACH region. Driving software adoption, engagement, and growth within strategic accounts.
Client Success Manager
Love Recruitment Ltd
Client Success Manager at a company empowering health, fitness, and wellness businesses through data insights. Building relationships and measurable success metrics for clients.
AVP, Client Experience Manager
LPL Financial
Leading service experience for LPL Financial's Independent Advisor Network while collaborating with Field Management and supporting Service Delivery Consultants. Focused on strategic agility and advocacy for advisor and client needs.
Senior Customer Success Manager – AIRS
Palo Alto Networks
Customer Success Manager ensuring customer satisfaction and advocacy for AIRS AI cybersecurity solutions. Developing trusted relationships and driving adoption while managing customer onboarding and support.
Customer Engagement Manager
aytm
Customer Engagement Manager responsible for project bids and client interaction at aytm. Engaging clients and overseeing project execution for survey research in a remote environment.
Senior Customer Engagement Specialist
aytm
Senior Customer Engagement Specialist partnering with clients to execute projects and educate them on aytm’s platform. Work remotely from anywhere in the UK or EU.
Customer Success Manager
Lifesight
Customer Success Manager driving revenue growth within existing customer base for a fast-growing SaaS company. Focus on onboarding, relationship management, and upselling opportunities to clients.
CRM Specialist, Klaviyo
Oowlish
CRM Specialist developing and executing email and SMS campaigns using Klaviyo for Oowlish. Collaborating with marketing teams for customer engagement and retention strategies.
CRM Specialist, Klaviyo
Oowlish
CRM Specialist at Oowlish developing and executing email campaigns using Klaviyo. Collaborating with marketing and design teams for customer engagement and retention strategies.
DES Custom/CRM Apps Practice Head
Sutherland
Leading the development of digital solutions through Packaged Applications for large-scale business transformation. Engaging cross-functional teams and leveraging emerging technologies for client success.
Client Success Manager – Operations
Tharp Ventures
Client Success & Operations Manager ensuring timely deliverables across media, creative, and email for wellness and DTC brands. Building systems that drive clarity and performance in agency operations.
Head of Customer Success – Platform
suki.
Lead Customer Success for Suki’s platform, transforming healthcare technology through AI solutions. Oversee implementations, onboarding, retention, and revenue across diverse partner customers.