Customer Success Manager
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Job Description
Customer Success Manager managing enterprise customer relationships for IOT solutions. Delivering customer success KPIs and leading programs in energy and maintenance optimization.
Responsibilities:
- Own Customer Success & Satisfaction for identified accounts
- Responsible for delivering customer success KPIs and program outcomes
- Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at customer’s place
- Responsible for delivering planned revenue & upsell in the identified accounts
- Responsible to conduct weekly/biweekly status update meeting with customers
- Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure
- Take up status reporting and generate the program level status for executive reviews
- Responsible to successful execution and closure to Pilot Programs
- Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization
- Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time
- Conduct Pilot Programs
- Support Sales Activities as and when required
Requirements:
- Bachelor’s degree
- 5+ years of experience in Customer Engagement & Success
- 3+ years of Connected Buildings domain experience and IOT enabled digital products
- Able to travel at least 30% of the time (domestic)
- Graduate Degree
- Experience working with various Building Automation Systems
- Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.
- Proven ability to manage cross-functional teams without formal authority through influence and relationships
- Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
- Ability to understand multi-faceted problems and work out a solution work with the larger delivery team
- Interpersonal skills for managing in a team framework
- Project management skills
- Strong Analytics Skills
- Superior presentation, written, and verbal communication skills
- Leadership skills to manage across functional teams.
Benefits:
- Health Care Benefits : Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance To learn more about our benefits offering, please click here Work with us | Carrier Corporate.
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