Customer Success Manager
Employment Information
Job Description
Customer Success Manager supporting diverse clients in Amsterdam. Building relationships and optimizing benefits packages for employee satisfaction and retention.
Responsibilities:
- Relaties bouwen met onze klanten, om samen hun doelstellingen te behalen
- Altijd op zoek naar manieren om klantwaarde te creëren en de meerwaarde van ons aanbod te bewijzen
- Klanten informeren over nieuwe features en mogelijkheden om alles uit de samenwerking te halen
- De stem van de klant zijn binnen Alleo en bespreekt dat met verschillende interne teams
- Slimme processen opzetten om klanten efficiënt te helpen
- Analyseert data om te kijken welke klanten het succesvolst zijn, om andere weer te laten groeien
Requirements:
- 3-5 jaar ervaring als Customer Success Manager of in een vergelijkbare rol
- Digitaal en AI-vaardig; je duikt graag in de details van workflows, processen en tools (zoals HubSpot, Valuecase)
- Commerciële mindset met een focus op waarde toevoegen en data-optimalisatie
- Zelfstandig en toch samenwerkend; je hebt een ondernemende en leergierige houding en gedijt goed in een snelle omgeving
- Je spreekt en schrijft vloeiend Nederlands en Engels.
Benefits:
- Concurrerend basissalaris
- €600 jaarlijks persoonlijk benefits budget via onze Alleo app
- Jaarlijks persoonlijk ontwikkelingsbudget
- Flexibele pensioenregeling
- Leasefiets plan
- Gezonde lunch
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