Customer Success Manager
Employment Information
Job Description
Customer Success Manager supporting Clients and Providers in driving product usage of Workforce Edge platform. Responsible for training, client support, and providing feedback to internal teams.
Responsibilities:
- Support Clients and Providers' needs while driving product usage of the Workforce Edge platform
- Act as a guide to navigate clients towards successful ROI
- Responsible for platform training, client support, and advisement
- Provide quantitative and qualitative feedback to internal teams
- Develop an understanding of client’s needs to encourage best practices
- Manage process to confirm enrollments with partners and audit billing process
- Collaborate with internal/external teams for technical support
- Own the process for collecting data from partners and ensure data accuracy
Requirements:
- 1-3 years of demonstrated success as a Customer Success Manager, Account Manager, Client Services, or sales representative
- Technical aptitude with willingness to learn new skills
- Fluency in interacting with a variety of stakeholders
- Experience working with technical teams on product development
- Direct experience in support of a SaaS platform preferred
- Experience with Salesforce, Excel, and other data analysis tools strongly preferred
- Bachelor’s degree required
Benefits:
- Health insurance
- 401(k) retirement benefit
- Paid time off
- Parental leave
- Tuition assistance
- Employee Stock Purchase Plan
- Well-being incentives
- Paid holidays
- Tax saving accounts (FSA, HSA)
- Entertainment and retail discounts
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