Customer Success Manager
Employment Information
Job Description
Customer Success Manager ensuring customers receive maximum value from Spacelift, driving adoption and managing relationships. Working directly with customers to analyze data and improve experiences.
Responsibilities:
- Serve as a Customer Success Manager (CSM) based in the USA, working directly with our customers to ensure they receive maximum value from the Spacelift product
- Manage the complete customer relationship
- Drive product adoption
- Ensure successful experiences with Spacelift
- Analyze customer data to improve customer experience
- Establish clear customer retention goals through business review cadences
- Promote product value through customer experience
- Continuously promote and drive renewals and/or expansion opportunities
- Manage account escalations by coordinating with internal/external stakeholders
Requirements:
- A proven work experience of 5+ years in a Customer Success Manager or customer-facing role
- Has understanding and experience with Infrastructure as Code (IaC) tooling
- Terraform and AWS experience is a must
- CloudFormation, Pulumi, Ansible, and Kubernetes experience is a plus
- Renewal, Expansion, and Growth selling experience
- Ability to document and report on issues and enhancements
- Accountability and personal organisation are essential
- Excellent verbal, written communication, and interpersonal skills.
Benefits:
- Competitive salary and equity package
- Medical, dental and vision plans for employees and any dependents
- 401k Pension Plan
- 26 days of paid time off annually + local bank holidays
- Flexible working hours and a healthy 40-hour workweek
- Work from anywhere!
- Learning & education budget
- Company offsites
- Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.
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