Customer Success Manager – Utilities
Employment Information
Job Description
Customer Success Manager driving enterprise software value and strategic customer engagement at IFS. Leading success programs and managing relationships to enhance customer satisfaction and loyalty.
Responsibilities:
- Build and maintain strong relationships with customer executives and senior stakeholders to understand business objectives, KPIs, and transformation goals.
- Lead the creation and execution of tailored Success Plans that map directly to customer outcomes and enable measurable value realization.
- Act as the primary point of accountability for customer success during and after solution deployment.
- Foster high customer satisfaction by anticipating needs, resolving concerns, and enabling customers to achieve their strategic goals.
- Support renewal activities for subscriptions and services by demonstrating ongoing value and helping ensure continuous engagement.
Requirements:
- 8+ years in customer-facing roles, preferably in enterprise SaaS or enterprise software environments.
- Proven experience managing complex delivery programs for large, asset-intensive customers in sectors like Energy, Utilities, Transportation, or Manufacturing.
- Bachelor's or Master’s degree in business, engineering, computer science, or a related field.
- Prior experience with IFS or Copperleaf Applications is highly desirable.
Benefits:
- Flexible paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
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