Customer Support – Help Desk
Employment Information
Job Description
Customer Support Representative providing remote support through online chat and access tools in Brazil’s restaurant tech startup. Join a vibrant team with dynamic challenges.
Responsibilities:
- Provide support to customers via remote access tools and online chat;
- Assist customers, whether beginners or experienced users, with using the platform;
- Participate in regular meetings with the Customer Success team to assess process improvements;
- Identify issues faced by customers and provide effective solutions;
- Build lasting, valuable relationships with customers;
- Produce detailed reports on identified issues and implemented solutions.
Requirements:
- Experience in Help Desk or technical support;
- Availability to work a 5x2 schedule, either 1:00 PM–10:00 PM or 3:00 PM–12:00 AM (including availability for weekends);
- Intermediate knowledge of Microsoft Office tools;
- Willingness to learn;
- Ability to create and organize reports;
- Strong interpersonal skills and effective communication;
- Comfortable using the internet and web-based tools;
- Positive attitude and ability to work well in a team.
Benefits:
- 100% Remote Position: work from anywhere with full flexibility.
- CLT Employment (Brazilian formal employment contract): job security and stability.
- Home Office Allowance: to ensure comfort and productivity.
- Meal Voucher (no payroll deduction): for convenient meals.
- iFood Club: discounts on orders placed through the iFood app.
- Culture Allowance: to explore cultural experiences.
- Bradesco Health Plan (30% co-payment upon use) + Pipo Saúde: health coverage for you and your family.
- Starbem Platform: support for your emotional well-being.
- Birthday Day Off: guaranteed time off to celebrate your birthday.
- Childcare Assistance + Anota Baby Kit: support for your family while you grow with us.
- Gympass: access to gyms and wellness activities to care for your body and mind.
- Access to Alura: free access to high-quality courses for professional development.
- Profit Sharing (PLR): financial recognition for your contribution.
- Itaú Payroll-Deductible Loan: convenient financing options to help manage your finances.
- Extended Maternity and Paternity Leave: more time for special moments.
- Life Insurance: additional protection for you and your family.
- Financial Assistance for Children with Disabilities: support for those who need it most.
- Relaxed and Collaborative Environment: be yourself while making a difference.
- Equipment Provided: everything you need to perform your duties with excellence.
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