Director, Data Center Strategy & Delivery
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Job Description
Director leading Aftermarket Services in Data Center & Mega Projects at Carrier. Driving integrated customer experience and managing cross-functional teams to deliver solutions.
Responsibilities:
- Work with Data Center leadership team to ensure proper planning and execution of Aftermarket agreements by identifying risks and issues and implementing effective mitigation strategies.
- Partner with Aftermarket strategy team to develop aftermarket playbook to include competitive and differentiated offerings aligned with global strategy.
- Coordinate directly with Carrier Commercial Services (CCS) to ensure customer requirements are planned and executed to meet and exceed customer SLAs.
- Provide strategic guidance and support to cross-functional data center teams, fostering a culture of accountability, transparency, and continuous improvement.
- Oversee the execution of aftermarket service initiatives, ensuring on time delivery, within scope, and within budget.
- Host program performance reviews with internal and external stakeholders to ensure successful execution of long-term agreements.
- Drive continuous improvement initiatives to enhance processes, workflows, and overall business performance.
- Drive innovation in aftermarket services, leveraging technology and best practices to create value for customers and differentiate the company from competitors.
- Partner with sales in developing strong, lasting customer relationships and identify new opportunities and partnerships to expand share of wallet with existing customers.
- Build and maintain strong relationships with key stakeholders, including customers, vendors, and industry partners.
Requirements:
- Bachelor’s degree.
- 8+ years’ experience in direct or indirect leadership roles in operations, sales, engineering, aftermarket, strategy, or project management
- Travel up to 40%.
- Master’s degree or other advanced degree (Preferred).
- Passion for serving customers.
- Ability to listen to customer needs and quickly act to solve their problems, provide quality solutions, and go above and beyond to exceed their expectations.
- Demonstrated experience in field service or related business.
- Strong ability to lead and develop diverse, cross-functional project teams to achieve high levels of performance in a dynamic, changing environment.
- Proven ability to lead large programs, executing with speed and exhibiting a bias for action.
- Proven ability to manage teams without formal authority through influence and relationships.
- Ability to communicate effectively in written and verbal format across a wide audience.
- Ability to quickly identify new and innovative ways to work faster and simpler.
- Ability to think outside the box, innovate, take risks, and implement progressive, sustainable solutions.
Benefits:
- Health Care Benefits : Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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