Director of Community
Employment Information
Job Description
Director of Community leading member engagement and program development for The L Suite's professional communities. Focused on building connections and enhancing member experiences.
Responsibilities:
- You'll own the design, launch, and growth of programs that foster connection, learning, and belonging including peer groups, Clubhouses, courses, and ambassador initiatives.
- Launching and sustaining high-trust peer groups with consistent attendance and measurable satisfaction.
- Partnering with the events teams to plan and run Clubhouses and ad hoc gatherings that address real-time member interests.
- Managing and enabling steering committees, local chapter leaders, and ambassadors with quarterly touch-points, hosting opportunities, and clear KPIs for engagement on our member platform and beyond.
- Building repeatable program models that scale efficiently while maintaining quality and intimacy.
- You'll own adoption and engagement for the Braintrust, the L Suite's AI-enabled member platform.
- Driving consistent usage through member onboarding, content strategy, and AI-powered insights.
- Partnering closely with the product team to inform feature development and ensure new tools drive measurable adoption.
- Tracking engagement health through dashboards, content analytics, and feedback loops.
- Leveraging AI dashboards to continually assess community health.
- Present progress and recommendations in quarterly business reviews with leadership.
- You'll be expected to increase participation, retention, and satisfaction across the member journey.
Requirements:
- 4-6 years of experience building and scaling professional or member-based communities, ideally in tech, venture, or executive networks.
- Proven success with end-to-end ownership of community programs that drive engagement and retention.
- Exceptional relationship-builder who thrives on connecting with senior leaders and fostering high-trust, high-value interactions.
- Strong communicator and storyteller who can turn member data and insights into compelling narratives and strategic recommendations.
- Skilled in using data and analytics to measure community health and inform decision making.
- Fluent in using community and CRM platforms to track engagement, optimize workflows, and inform programming
- Self-directed and deeply committed to delivering exceptional member experiences.
Benefits:
- Offers Equity
- Offers Bonus
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