Engagement Manager
Employment Information
Job Description
Engagement Manager at Salesforce leading transformational engagements with strategic customers. Ensuring customer satisfaction and driving business value through deep platform expertise and project leadership.
Responsibilities:
- Engagement Managers play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers.
- Serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams.
- Ensure alignments across each customer’s projects and ensure the highest levels of customer satisfaction.
- Drive delivery of the expected outcomes for each engagement and are internally and externally recognized as a business contributor, industry and product specialist.
- Partnered with an Account Partner (Services Salesperson), lead both pre and post-sales activities.
Requirements:
- 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
- 10+ years of proven experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements
- Degree or equivalent relevant experience required.
- Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Ability to travel; up to 50%
Benefits:
- Comprehensive benefits package including well-being reimbursement
- Generous parental leave
- Adoption assistance
- Fertility benefits
- World-class enablement and on-demand training with Trailhead.com
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
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