Experience Manager
Employment Information
Job Description
Manager position at Siigo focused on customer retention and team development. Overseeing strategies, addressing customer needs, and enhancing the customer journey.
Responsibilities:
- Identificas estrategias, tácticas, herramientas y procesos para la retención y enamoramiento de clientes según el producto correspondiente.
- Entiendes las necesidades de nuestros clientes frente a las funcionalidades y usabilidad de su producto para priorizar desarrollos en conjunto con Tecnología y Producto.
- Trabajas con todas las áreas de la compañía para eliminar los puntos de dolor en el Customer Journey del cliente en su producto.
- Planeas y ejecutas actividades que potencialicen las habilidades del equipo.
- Realizas acompañamiento y Feedback al personal cargo para garantizar el cumplimiento de los objetivos.
- Administras y autorizas las vacaciones y/o permisos del personal a cargo.
- Motivas y desarrollas a tu equipo para lograr resultados excepcionales.
- Extraes, depuras y analizas información de bases de datos y sistemas internos para identificar tendencias y oportunidades de mejora en el ciclo del cliente, generando reportes e insights que apoyan la toma de decisiones.
Requirements:
- Cuentas con formación profesional en ingeniería Informática, Ingeniería de Software, Ingeniería de Computación, Ingeniería Industrial, Administración de empresas o áreas afines.
- Cuentas con 5 años de experiencia en en producto en el sector Tech y/o Customer Experience (ciclo del cliente), de los cuales 2 años Liderando equipos de trabajo.
- Has trabajado con grandes volúmenes de datos y manejas herramientas analíticas como Excel y SQL Avanzado.
- Es un plus si tienes conocimientos en Databricks, herramientas de encuestas (e.g, Qualtrics).
Benefits:
- Trabajo remoto.
- Un equipo que apuesta por el aprendizaje y el crecimiento real.
- Un ambiente donde la innovación y la colaboración son el día a día.
- Beneficios que realmente hacen la diferencia.
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