Field Service Technician – Can Seaming
Employment Information
Job Description
Field Service Technician providing installation and troubleshooting for Can Seaming equipment at BW Packaging. Supporting global beverage and food markets with a focus on customer uptime and equipment performance.
Responsibilities:
- Perform installation, start-up, testing, and commissioning of new can seamer equipment.
- Diagnose mechanical, electrical, and operational issues on installed machines and implement corrective actions.
- Conduct on-site audits, PMs, rebuilds, and changeovers to maintain peak machine performance.
- Complete seam setup, measurements, and adjustments in accordance with Angelus/Continental/V-Series Can Seamer specifications.
- Support customers with machine optimization, operational guidance, and best practices.
- Provide accurate documentation, service reports, timesheets, and expense submissions in D365 (or current system).
- Serve as the primary technical contact for assigned customer accounts.
- Deliver on-site and remote troubleshooting with a focus on fast response and high customer satisfaction.
- Train customer operators and maintenance personnel on machine operation, sanitation, change parts, and basic troubleshooting.
- Escalate issues appropriately when engineering or product development support is required.
- Work closely with Product Line Leaders, engineering, training, manufacturing, and sales teams.
- Participate in ride-alongs, in-house machine builds, pilot tests, and training of new FSRs.
- Follow all company safety requirements, customer site rules, and OSHA standards.
- Ensure machines are left in a safe, compliant, and fully operational condition after service work.
Requirements:
- 3+ years of field service, maintenance, or industrial machinery experience.
- Strong mechanical aptitude; ability to read blueprints, schematics, and technical documents.
- Experience with canning lines, seaming equipment, food/beverage machinery, or high-speed automation preferred.
- Ability to diagnose complex mechanical issues with minimal supervision.
- Strong communication and customer-facing skills.
- Valid passport and ability to travel domestically and internationally.
- Ability to work independently in a remote/field environment.
- Angelus/Continental/V-Series Can Seamer experience (setup, teardown, tooling, seam evaluation).
- Understanding of double-seam integrity requirements, tooling changes, and seam analysis.
- Electrical/PLC fundamentals (basic troubleshooting, sensors, drives) a plus.
- Experience working in breweries, food plants, or regulated production environments.
Benefits:
- medical, dental, and vision insurance
- paid time off
- 401k plan with company match
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