Guest Support Specialist
Employment Information
Job Description
Guest Support Specialist managing and resolving Guest inquiries for Nestify, a global property management company. Ensuring a seamless Guest experience through effective communication and issue resolution.
Responsibilities:
- Manage and resolve Guest related inquiries, concerns, and issues in a timely and professional manner
- Respond to Guest related issues and concerns via various platforms such as ‘Chat’, ‘E-mail’ and ‘Phone’
- Communicate effectively and efficiently with Guests
- Troubleshoot and report Guest related issues and concerns as communicated by Guests
- Action Guest related issues by reporting property related issues to the Property Manager
- Oversee, coordinate, and manage the Guest ‘Check in’ and Guest ‘Check out’ process
- Ensure an effective Guest Support shift handover takes place
Requirements:
- Strong verbal and written communication in English
- Be technologically savvy – working with various software applications
- 1 to 2 years work experience preferably in ‘Guest Support’ or Customer Services’ role
- Strong administrative task experience
- A proven track record of working independently without the need to be closely managed
Benefits:
- Competitive remuneration package
- Generous annual leave
- Fully remote work
- Company culture that values loyalty, hard work, dedication, high performance, and work-life balance
- Opportunity to grow in your career in terms of acquiring new skills and work experience
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