Inbound Customer Service Representative
Employment Information
Job Description
Inbound Customer Service Representative for medical claims assisting providers and patients with inquiries and information. Full-time remote role with structured performance incentives.
Responsibilities:
- Assist medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims.
- Respond to incoming claim calls and log data into our propriety medical bill review system.
- Regularly operate across multiple systems and applications to support daily responsibilities and ensure seamless task execution.
- Provide explanation of benefits, services and claims/reimbursement procedures.
- Interface with providers, patients, billing services and insurance adjusters in a professional manner.
- Maintain a quiet and professional work environment free of distractions.
- Adhere to consistent work schedule, Standard hours are Monday - Friday, 8:30 AM to 5:00 PM CT, with one late shift per week extending to 7:00 PM CT.
Requirements:
- 1-2 years prior inbound call center customer service experience required
- Excellent verbal and written communication skills
- Attention to detail
- High school diploma or equivalent
- Strong technical aptitude
- Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes
- Demonstrated proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and Microsoft Edge
- Ability to learn basic medical terminology
- Ability to work independently
- This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service.
Benefits:
- medical
- dental
- vision
- retirement with employer matching
- internet stipend
- paid time off
- annual bonus up to 7%
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