Inside Sales Representative – Healthcare
Employment Information
Job Description
Inside Sales Rep providing remote customer support for Concentrix. Managing sales inquiries and delivering exceptional customer experiences with a diverse team.
Responsibilities:
- Provide inbound and outbound customer support using a call flow guide
- Ask probing questions
- Persuade customers to into additional products and/or services
- Use product knowledge, build client relationships, and find new ways to retain customers
- Track, document, and retrieve information in databases
- Offer additional products and/or services with every interaction
- Deliver expert customer experiences…with a smile.
Requirements:
- 1+ year of customer service experience
- 1+ year of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.)
- A basic understanding of upselling, persuasion, building relationships, and communication skills
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Benefits:
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early," when you want it
- performance-based incentives
- lucrative employee referral bonus opportunities
- company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
- health and wellness programs with trained partners to help promote a healthy you
- mentorship programs that support your rewarding career journey
- work-from-home convenience
- programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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