IT Operations Specialist
Employment Information
Job Description
IT Operations Specialist acting as the primary IT contact for employees across the US and Canada. Managing onboarding, troubleshooting, and regional IT collaboration with the global team.
Responsibilities:
- Serve as the primary IT contact for all US and Canadian employees, handling a wide range of technical inquiries and support needs
- Provide hands-on troubleshooting for hardware, software, connectivity, and account access issues
- Manage end-to-end IT onboarding for all new US and Canada employees, including device provisioning, account setup, orientation, and access management
- Build, implement, and maintain a regional IT ticketing system for efficient issue tracking and resolution
- Coordinate closely with the Global IT team in Israel to standardize tools, processes, security practices, and systems
- Manage device lifecycle, including procurement, inventory tracking, repairs, and upgrades
- Enforce global security protocols and ensure regional adherence to policies and best practices
Requirements:
- 3–5+ years of experience in IT support, IT operations, or a similar role
- Hands-on experience troubleshooting Windows/MacOS, SaaS applications, and networking issues
- Strong understanding of identity management, device management, and cloud-based tools (e.g., Google Workspace, MDMs, SSO/SAML platforms)
- Experience building or administering IT ticketing systems
- Exceptional communication skills and a customer-centric approach
- Ability to provide timely support for hybrid/remote teams with varying technical abilities
Benefits:
- Meaningful equity
- 401(k) plan with up to 4% match and HSA & FSA Options
- 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents
- $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan
- Extended health, vision, and dental through Manulife (Manulife Gold plan) and virtual healthcare from Dialogue via Manulife
- Calm app membership
- Paternity leave
- Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually)
- 12 paid company holidays
- Life insurance
- CPA/CFA license renewal reimbursement
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