IT Support Specialist
Employment Information
Job Description
IT Support Specialist providing technical assistance and support for MacOS desktop systems. Responsible for resolving end-user issues and managing support tickets.
Responsibilities:
- Assisting employees (end users) with the MacOS desktop systems
- Initial IT orientation of new employees during their “sign-in” process
- Providing computer support services for software and hardware within established company standards and guidelines
- Testing of computers to ensure all computer systems are functioning properly
- Identifying and solving any problems that affect computer operating systems
- Communicating effectively with the individual end users on issues that pertain to their machines
- Maintenance and upgrading of computer systems , including offering recommendations on upgrades on an as-needed basis
- Assistance in implementing IT related company initiatives as provided by IT leadership
- Maintaining computer peripheral devices such as printers and scanners and solving the related issues pertaining to these devices
- Responsible for delivering, tracking, and recording the assignments of hardware to new employees
- Training end users and orienting them on how to use the MacOS hardware and software on an entry level basis
- Responsible for understanding the network topology to assist the Network Technician and Systems Administrator during outages
- Deep understanding of SaaS services and their operations
- Experience and understanding of SSO, SAML, OpenID Connect Protocols
Requirements:
- 3+ years experience in a Help Desk or Support role required
- Professional certification macOS Support Essentials or proven macOS experience
- SaaS Systems Administration (MDM, GSuite, Slack, SalesForce, Zoom, ..., etc)
- Network Administration multiple floors: WiFi, LAN, Fortigate Firewall, ...
- Another Professional certification (e.g. CCNS, CISSP, MCSE) is an advantage
- Customer service background or experience required
- Experience working in a fast-paced team environment is strongly recommended
Benefits:
- Health insurance
- Professional development opportunities
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