Manager, Partner Services – Managed Services
Employment Information
Job Description
Manager of Partner Services overseeing IT operations team. Collaborating with sales and managing complex client operational issues at CDW.
Responsibilities:
- Manage a team of Services Operations Advisors
- Support all pre- and post-services operational activities
- Lead resolution efforts for complex client operational issues
- Manage all assigned Services Operational staff
- Collaborate with Operations Management peers to develop and document operational processes
- Analyze findings and recommend response to concerns
- Participate in various organizational projects
Requirements:
- Bachelor’s degree or equivalent experience required
- Minimum of 7 years’ experience in IT-related Professional Services environment
- 3 years supervisory or managerial customer support experience preferred
- Demonstrated leadership and personnel management skills
- Subject Matter Expert ability within Sirius toolsets, major CRM/ERP packages and Microsoft applications
- Expert communication and presentation skills
- Experience with project management, both as a participant and stakeholder
- Experience reporting on or analyzing a professional services business model, a plus
Benefits:
- Annual bonus target of 10% subject to terms and conditions of plan
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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